Carpet Cleaning Docklands Privacy Policy

This Privacy Policy explains how Carpet Cleaning Docklands collects, uses, stores, and protects personal data relating to customers and prospective customers in the Docklands area. It also explains your rights under the UK General Data Protection Regulation and the EU General Data Protection Regulation where applicable. This Privacy Policy applies to all Carpet Cleaning Docklands customers and service users in the Docklands area.

Who We Are

Carpet Cleaning Docklands is a cleaning service provider operating in the Docklands area. For the purposes of applicable data protection laws, we act as the data controller for the personal data that we collect and process about you in connection with our carpet cleaning and related services.

Personal Data We Collect

We may collect and process the following categories of personal data when you contact us, make a booking, or use our services:

Identification and contact details, such as your name, address, and preferred contact methods.

Service and booking information, such as details of the property where the service will be carried out, access instructions you choose to share, dates and times of appointments, and records of services requested or provided.

Payment and transaction information, such as information relating to the payment method used and records of completed transactions. We do not store full payment card details if payment is processed through third-party payment providers.

Communication records, such as emails, messages, and any other correspondence you send to us, along with notes from telephone calls where relevant.

Technical data, such as basic technical information from your interaction with our online presence, including IP address, browser type, and the pages you visit, where this is collected through cookies or similar technologies.

How We Collect Your Data

We collect personal data directly from you when you:

Make a booking for carpet cleaning or related services.

Communicate with us by phone, in person, or in writing.

Use our website or online contact forms where available.

We may also receive limited personal data from third parties, for example from comparison platforms or partner businesses where you have agreed that your details can be shared with service providers such as us.

Lawful Basis for Processing

We process your personal data only when we have a lawful basis under data protection law. The lawful bases we rely on include:

Contractual necessity: When processing your personal data is necessary to enter into or perform a contract with you, for example to provide cleaning services, manage your bookings, and process payments.

Legitimate interests: When processing is necessary for our legitimate business interests and those interests are not overridden by your rights and freedoms, for example for customer service, managing our business operations, securing our systems, preventing fraud, and improving our services.

Legal obligations: When we need to process your data to comply with legal or regulatory obligations, including record-keeping, tax, and accounting requirements.

Consent: Where we rely on your consent, for example for certain types of marketing communications. You can withdraw your consent at any time.

How We Use Your Personal Data

We may use your personal data for the following purposes:

To provide and manage our services, including processing bookings, arranging appointments, and delivering carpet cleaning services at your property.

To communicate with you regarding quotes, bookings, changes to appointments, service updates, and customer support queries.

To process payments, issue invoices, and manage refunds or disputes.

To improve and develop our services, including monitoring performance, training staff, and responding to feedback.

To send you service-related messages and, where permitted and appropriate, marketing information about similar services you may be interested in. You can opt out of marketing communications at any time.

To comply with legal obligations and to respond to lawful requests from public authorities where required.

Data Retention

We will retain your personal data only for as long as is reasonably necessary to fulfil the purposes for which it was collected and to meet legal, accounting, or reporting obligations.

In general, we keep customer and booking records for a period that allows us to manage ongoing relationships, handle queries or complaints, and maintain accurate financial records. After these retention periods expire, personal data is securely deleted or anonymised so that it can no longer be linked back to an identifiable individual.

Data Processors and Third Parties

We may share your personal data with trusted third parties who act as data processors on our behalf and who are engaged to support our business operations. These may include:

IT and system providers who host or maintain our customer management and booking systems.

Payment processors who handle payments and refunds on our behalf.

External professional advisers such as accountants or legal advisers where necessary for our business administration and compliance.

Where we use processors, we ensure that appropriate contractual and technical measures are in place to protect your personal data and to ensure that it is only processed in accordance with our instructions and this Privacy Policy.

We do not sell your personal data to third parties. We do not allow third parties to use your personal data for their own marketing purposes without your explicit consent.

International Data Transfers

Where we or our processors transfer personal data outside the United Kingdom or the European Economic Area, we take appropriate steps to ensure that an adequate level of protection is in place. This may include using standard contractual clauses approved by relevant regulators or ensuring that the destination country has been recognised as providing an adequate level of data protection.

How We Protect Your Data

We take appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. These measures include controlled access to our systems, staff training on data protection, secure storage, and appropriate procedures for handling personal data.

While we take reasonable steps to secure your information, no system can be guaranteed to be completely secure. We therefore encourage you to contact us if you have any concerns about the security of your data.

Your Data Protection Rights

Under the UK GDPR and, where applicable, the EU GDPR, you have several rights in relation to your personal data. Subject to certain conditions and exemptions, these include:

Right of access: You have the right to request a copy of the personal data we hold about you and information about how we process it.

Right to rectification: You have the right to request that we correct inaccurate or incomplete personal data concerning you.

Right to erasure: You have the right to request that we delete your personal data where there is no longer a legal basis for us to keep it, for example where the data is no longer needed for the purposes for which it was collected or where you withdraw consent and there is no other lawful basis.

Right to restriction of processing: You have the right to request that we restrict the processing of your personal data in certain circumstances, for example while we verify the accuracy of the data or handle an objection.

Right to data portability: You have the right to receive certain personal data in a structured, commonly used, and machine-readable format and to have that data transmitted to another controller where technically feasible and where processing is based on consent or contract.

Right to object: You have the right to object at any time to the processing of your personal data where we rely on legitimate interests as our lawful basis. You also have the right to object to direct marketing, and we will always respect that choice.

Rights in relation to automated decision making: We do not carry out automated decision making that produces legal or similarly significant effects on you.

Exercising Your Rights

If you wish to exercise any of your data protection rights, please contact us using your preferred communication method and clearly describe your request. We may need to verify your identity before responding to ensure that we protect your privacy and security.

We aim to respond to all legitimate requests within one month. If your request is complex or we receive a number of requests, we may require more time, but we will explain the reason for any delay.

Complaints

If you have concerns about how we handle your personal data, we encourage you to contact us so that we can attempt to resolve the issue directly. You also have the right to lodge a complaint with the relevant data protection supervisory authority in your country of residence or place of work, or where you believe a breach of data protection law has occurred.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements, or data protection practices. Any updated version will apply to all Carpet Cleaning Docklands customers and service users in the Docklands area from the date it is made available. We encourage you to review this Privacy Policy periodically to stay informed about how we use and protect your personal data.